Shipping Policy

Important Information

Order cut-off time: 10:00 PM ET
Order processing time: 1 to 3 business days, Monday through Saturday
Standard shipping time: 5 to 7 business days, Monday through Friday
Estimated total delivery time: 6 to 10 business days
Free delivery: Free shipping is available on all orders within the United States.

We currently ship within the United States only. Orders are shipped through trusted courier partners.

Shipping Process

Once your order has been placed, you will receive an order confirmation email.

Orders are typically processed within 1 to 3 business days, Monday through Saturday.

After your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

For standard orders, estimated shipping time is approximately 5 to 7 business days, Monday through Friday.

The estimated total delivery time is usually 6 to 10 business days, depending on processing time and carrier availability.

Possible Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Carrier delays
  • High order volumes
  • Weather conditions
  • Public holidays
  • Operational disruptions

If your parcel has not arrived within the estimated delivery window, please allow an additional 3 business days, Monday through Friday.

If your order still has not arrived after this period, contact us at support@shopshade.co so we can investigate with the carrier.

If your order is confirmed lost in transit, we will offer an appropriate replacement or full refund.

Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please allow some time for the carrier's tracking system to display its first update.

If your tracking has not updated for an extended period, contact support@shopshade.co.

Cancellations

If you need to cancel your order, contact support@shopshade.co as soon as possible.

Orders may be cancelled within 24 hours of purchase, provided processing or fulfillment has not progressed beyond the point where cancellation is possible.

After the 24-hour cancellation period, processing may already have started and we cannot guarantee cancellation.

Once an order has been dispatched, it can no longer be cancelled through our fulfillment process.

You may still request a return after delivery in accordance with our Return & Refund Policy and any mandatory consumer rights that apply.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact support@shopshade.co as soon as possible.

Please include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging where relevant
  • A description of the issue

Once verified, Shade will provide an appropriate replacement or refund.

For verified damaged, defective, or incorrect items, Shade will cover applicable return shipping costs.

For complete details, please review our Return & Refund Policy.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact support@shopshade.co immediately.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once processing or fulfillment has started.

Lost Packages

If your package does not arrive within the expected delivery period, contact support@shopshade.co.

We may investigate the shipment with the carrier before issuing a replacement or refund.

If the shipment is confirmed lost in transit, we will provide an appropriate resolution.

Marked Delivered but Not Received

If tracking shows your order as delivered but you cannot locate the package, please first check:

  • Around the delivery location
  • With household members
  • With neighbours
  • With building reception or management
  • Directly with the carrier

If the package remains missing, contact support@shopshade.co and we will review the shipment.

Contact

For questions regarding your order or shipment:

Shade
Email: support@shopshade.co