Privacy Policy
OVERVIEW
This Privacy Policy explains how Shade collects, uses, and shares personal information when you visit our website, place an order, contact us, or use our services.
INFORMATION WE COLLECT
We may collect information including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Transaction information
- Customer service communications
- IP address
- Browser and device information
- Website activity
- Marketing preferences
Payment information is generally processed by our payment providers.
HOW WE USE INFORMATION
We may use personal information to:
- Process orders
- Fulfill and ship purchases
- Provide tracking updates
- Process returns and refunds
- Provide customer service
- Prevent fraud
- Improve our website
- Analyze website performance
- Provide advertising where permitted
- Send marketing communications where permitted
- Comply with legal obligations
COOKIES
We may use cookies and similar technologies to:
- Operate our website
- Remember preferences
- Analyze traffic
- Improve performance
- Measure advertising
- Provide relevant marketing
You may be able to manage cookies through your browser or available website privacy controls.
SHARING INFORMATION
We may share information with trusted providers that help us operate the store, including:
- Ecommerce platforms
- Payment processors
- Shipping providers
- Fulfillment partners
- Analytics providers
- Advertising platforms
- Fraud prevention services
- Customer support providers
We may also disclose information where legally required.
INTERNATIONAL DATA TRANSFERS
Our service providers may process information in countries other than the country where you live.
Where required, appropriate safeguards will be used.
DATA RETENTION
We retain information only for as long as reasonably necessary for business, legal, accounting, fraud prevention, or dispute resolution purposes.
YOUR RIGHTS
Depending on where you live, you may have rights to:
- Access personal information
- Correct inaccurate information
- Request deletion
- Restrict certain processing
- Object to certain processing
- Withdraw consent
- Request a copy of your information
- Opt out of marketing communications
To submit a request, contact:
MARKETING
You may unsubscribe from marketing emails using the unsubscribe option provided in those messages.
Order and service-related emails may still be sent where necessary.
SECURITY
We use reasonable measures designed to protect personal information.
However, no online system can be guaranteed to be completely secure.
CHILDREN
Our services are not intended for children who are below the legal age required to independently make online purchases.
CHANGES TO THIS POLICY
We may update this Privacy Policy when our practices or legal requirements change.
CONTACT
Privacy questions can be sent to: